Cakes by Dora POLICY (Ts&Cs)
Thank you for choosing Cakes by Dora.
To ensure quality service and mutual understanding, please read our policies carefully before placing an order.
1. ORDERS & BOOKING
All orders must be placed at least 1 week in advance, depending on cake type and size.
-Last minute order may be possible but are subject to availability
– Orders are only confirmed after payment or required deposit is received.
2. PAYMENTS
– Full payment or a non-refundable deposit of 50%is required to secure your order, full upfront payment on orders under £30.
– Outstanding balances must be cleared on or before pickup or delivery.
– We do not begin production without payment.
3. CANCELLATION & REFUNDS
– Due to the custom nature of our products, we do not offer refunds once production has started.
– Cancellations made before production may be eligible for partial refunds.
– Date changes are subject to availability.
4. DESIGN & CUSTOM CAKES.
– Cakes are handcrafted; exact replicas of reference images are not guaranteed, but we aim for close similarity.
– Minor variations in color, size, or decoration may occur.
– By approving the design, you agree to our creative interpretation.
5. PICK-UP & DELIVERY.
– Pick-up times must be strictly adhered to.
– Pick up or delivery options. If a customer comes for pick up, no delivery charges, but if we deliver to you, the customer will pay an agreed amount based on location.
– Once a cake leaves our care, we are not responsible for damages caused by handling, heat, or transportation.
– Cakes are best transported in air-conditioned vehicles.
6. CAKE CARE & STORAGE.
– Cakes are heat-sensitive.
– Leftover Cakes should be refrigerated when not in use.
We are not responsible for damages due to improper storage or exposure to heat.
7. ALLERGIES & INGREDIENTS.
– Please inform us of any allergies before placing an order.
– While care is taken, our kitchen handles all common allergens.
8. COMPLAINTS & CLAIMS
– Any issues must be reported within 24 hours of pick-up/delivery with clear pictures.
– Complaints based on personal taste (sweetness, flavor preference) are not grounds for refunds.
9. ACCEPTANCE OF POLICY.
By placing an order with Cakes by Dora, you acknowledge that you have read, understood, and agreed to these policies.